Soundtrap/Spotify
The Company:
Soundtrap by Spotify is based in Sweden and serves as an international education tool, loved and trusted by more than 10,000 teachers worldwide. The platform invites students to explore creative sound making in several subject areas, including music, science, math, literature, world language and technology. Not all students learn the same way, and this avenue allows teachers to teach with a new hands-on, creative lense.
The Challenge
Soundtrap collects basic student data, including login information and in some cases, voice recordings. Therefore, they had to navigate and prioritize Data Privacy Agreements held by districts across the country. As an international company, there were particular challenges with these agreements due to server storage locations, which required further negotiation. With no defined process for collecting, assessing and organizing these agreements, a major backlog started to hold up sales.
Our Role
RYE’s team collaborated and interviewed several internal stakeholders, who dealt with Data Privacy Agreements, across the education, sales, legal, security and technical fields to gain further insight on the process. Through this research, RYE was able to create a legal review request collection and management database. The online database allowed customers to submit a web form of their data privacy agreement and easily request legal review of their documentation. RYE continues to manage the overall collection and response process for legal reviews and implement weekly process improvements.
“RYE is a true partner in helping us establish a pathway for navigating data privacy agreements as part of our procurement, sales, and pilot process. They took an audit of our current systems, built relationships with our team as they learned about our needs, and created a solution that complements our resources and enhances collaboration. The database and implemented process have clarified and streamlined this important work for all stakeholders while highlighting strategic priorities.”
Our Result
Worked through a backlog of almost 100 legal agreements
Created efficiencies, like a statewide response, for all Illinois agreements, template text and automated customer status updates
RYE continues to manage the process, working with two different external contract legal firms
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